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Customer Service

FAQs

By car from Kalakaua Ave: Keep left at the fork of Kuhio and Kalakaua, taking Kuhio Ave to the Walina Street intersection. The entrance to the parking garage can be found on the right hand side, adjacent to Saks Fifth Avenue.

By car from Kapahulu Ave: Proceed to Ala Wai Blvd and continue to Walina Street. Turn left and continue through the intersection at Kuhio Avenue directly into the parking garage.

Walking: International Market Place is centrally located in Waikiki between Seaside and Kaiulani avenues.

Yes, ample parking is available in the parking garage on site, near Saks Fifth Avenue, enter off of Kūhiō.

Each store listing on this site contains a brief store location description, and you may obtain assistance in finding specific stores by visiting Customer Service in the Mauka Court on the first floor, or by using directories that are conveniently located throughout the center.

International Market Place has complimentary Wi-Fi throughout the common area.  Choose the ".FREE_mallwifi" network and enjoy.

Yes,International Market Place has a mobile app available for both Apple and Android.


Features include:

  • Maps - Easily locate stores, restrooms and amenities.
  • Itinerary - Plan your trip! Create a list of stores for your trip to optimize your time.
  • Favorites - Love something? Tap the stars to add it to “favorites.”

For the most up to date schedule of events from your favorite stores, we invite you to register for our weekly email, or check our events section.

Consider a trendy accessory or a hot new outfit; our Customer Service staff can recommend stores that feature items based on your specific needs.

ATMs are located on all three levels of the center. On levels one and two, machines are located to the right of the Saks Fifth Avenue entrance. On level three, the ATM is located in the restroom corridor at the Grand Lanai entrance from the parking garage. 

Charging stations are available at most seating areas throughout the center.

Our Customer Service desk is located in the Mauka Court on the first floor, and can assist you with lost and found inquiries.

Valet parking is available for a nominal fee and can be accessed from the third floor of the parking garage with direct access to the Grand Lanai.

Restaurants are on the Grand Lanai, located third floor with direct access from valet. In addition, fast-casual options can be found in the first floor Mauka Court. All Grand Lanai restaurants (except Goma Tei) accept reservations. Please contact the restaurants directly, their contact information can be found here .

Restrooms are located on Level 1 and 3 near Saks Fifth Avenue and on Level 2 across from Queen's Court.

The Grand Lanai on the top level of International Market Place features a carefully curated collection of unique-to-market restaurants featuring a wide variety of tastes to suit any palate.  Many of the offerings are chef-driven concepts and all provide both indoor and outdoor seating. 

There are 25 historical plaques that are part of an immersive cultural journey through International Market Place. Take the interactive tour by scanning QR Codes located on each plaque included in the Cultural Journey.

Visit International Market Place to begin your journey!

The Grand Lanai is located on level 3, offerings include chef-driven concepts and all provide both indoor and outdoor seating. 

Complimentary wheelchairs are available at Customer Service in the Mauka Court on the first floor. A deposit is required, but will be returned when you are finished.

Kama‘āina and visitors alike  gather nightly on Kalākaua just after sundown for the ceremonial lighting of the Lamakū Torch Tower. Guests are then lead through International Market Place to the torch-lit stage in Queens Court where they are immersed in an unforgettable storytelling performance told through Hawaiian and Polynesian song and dance. Honoring the beloved Queen Emma, the nightly show highlights the stories, traditions and culture of International Market Place.

The International Market Place management office can be reached by calling (808) 921-0551. Access the management office from the third floor Grand Lanai. Walk past Gomatei, and take a right into the corridor between Gomatei and Herringbone. Follow signage and enter the hallway and take the first elevator on the left hand side to the 4th floor. 

International Market Place security officers patrol the shopping center ensuring customer safety.  If you need to contact the security department, please visit Customer Service where a Customer Service Representative will be happy to call a security officer.  The security department can also be reached by calling (808) 921 0548 .  Access the security office via the Grand Lanai elevators. 

The Customer Service desk is located at the Kuhio entrance. 

The friendly staff at Customer Service provides assistance with general information, store information, complimentary email program signups, dining information, Waikiki area information/maps and transportation services information. 

Customer Service Offers
  • Dining suggestions 
  • Wheelchair rentals
  • Area attractions directions/information
  • Directions to and from International Market Place
  • Mall event information
  • Gift suggestions
  • Product research within and outside of Center
  • Phone directories/numbers
  • Bus route information